Shipping and returns

We’re happy to offer FREE standard shipping on all orders of $100 or more.

Shipping options

Standard shipping: 5-7 business days following the date of the invoice.
Curbside pickup: unavailable

DELIVERY

Delivery of orders is done primarily through Canada Post. In certain circumstances, delivery of orders may also be made through courier and delivery companies recognized in Canada (i.e. Purolator, etc.).

All orders are shipped according to the option you chose and to the address you provided, which shall be accurate. An email is sent after each purchase to confirm your order and address. If you see an error or you wish to make any changes, please contact our Customer Support [email protected] and we will gladly apply the changes you request. We will invoice you the actual shipping costs, even if the order was initially deemed to be free of shipping costs, in cases where the delivery could not be completed by reason of inaccuracy in the address provided in your order causing a second delivery of the purchased item(s).

Please note that shipping is limited to Canada. Certain restrictions or conditions may apply in certain provinces or territories. Without limitation, no order will be shipped in Yukon, Northwest Territories and Nunavut.

For Online Purchases:

Changed Your Mind? No Problem!
If you change your mind about your online purchase, we are happy to accept returns of any unworn item within 15 days of purchase.

Return Conditions:

Return Period: You have 15 days from the purchase date to initiate a return.
Product Condition: Items must be returned unworn and in their original condition.
Packaging: For efficient processing, please return the shoes in their original packaging.

Return Costs:

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the security of your return.

Return Address:

Please send returned items to the following address:
200 Léonidas Avenue South, Rimouski, Québec, G5L 2T2.

Refund Process:

Once we receive and inspect the returned items, we will process the refund via the original payment method.

Commitment to Our Customers:

Your satisfaction is at the heart of our business. If you have any questions or need assistance with our return policy, our customer service team is here to help.